Finally, around 15:45 UTC, Basecamp 3 was back in business and stayed that way. Then-nothing worked at all! Some minutes later, things seemed to be up & running again, only to slow down and start showing errors minutes afterward. Some things did work but took forever, yet Basecamp 2 and Basecamp Classic were behaving normally. What you saw: On Monday, June 27 at 13:00 UTC, Basecamp 3 started getting extremely slow, then started showing error pages. We’re leaning on your goodwill, and we will restore it.

We're sorry to leave you hanging, wondering. We've been sleuthing for the underlying causes of the outage so we can definitively guarantee that it won't occur again, and that's proven elusive. It put some of you in the position of excusing Basecamp's reliability to your clients or colleagues as you rescheduled meetings at the last minute.įurthermore, we're late in sharing an update. We’re deeply sorry for interrupting and delaying your work.įor many of you, this outage ate up an entire morning or afternoon on a Monday, right at the top of the week. Here’s what happened, why, and what we're doing about it. HEY, Basecamp 2, Basecamp Classic, and our other products were unaffected. All told, Basecamp 3 was down for 1.7 hours. Your account data remained secure, intact, and thoroughly backed-up throughout. It took us nearly three hours to fully restore service. In the span of the next 30 seconds, Basecamp 3 went from fully operational to severely struggling and then down entirely. Basecamp 3 is humming along at peak performance.

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